
Supplier Terms and Conditions
B2B Marketplace for Stock Liquidation & Reverse Logistics
Important Legal Notice
These Terms and Conditions constitute a legally binding supply agreement. By registering as a Supplier on ARLL.EU, you agree to sell goods to ARLL for resale. ARLL is your customer – you will invoice ARLL directly. Goods are shipped directly to ARLL’s end customers (drop-ship model). Non-compliance may result in payment deductions, account termination, and legal action.
When ARLL confirms an Order, you are selling to ARLL. ARLL is your customer. You will invoice ARLL directly. Goods are shipped to addresses designated by ARLL (ARLL’s end customers).
Preamble
This Agreement is entered into between:
(1) ARLL Marketing Europe Limited, a company incorporated in Ireland ("ARLL", "we", "us", "Buyer"), operating the B2B platform at www.arll.eu; and
(2) The Supplier ("Supplier", "you"), being the business entity registering to supply goods to ARLL through the Platform.
ARLL operates a B2B resale business specializing in stock liquidation, returns, and overstock in the European market. When you list inventory on ARLL.EU and a sale is confirmed, you are selling to ARLL. ARLL resells to its end customers. Goods are shipped directly from Supplier to ARLL’s designated delivery address (drop-ship model).
1. Definitions
- "End Customer" means ARLL’s customer to whom ARLL resells Goods purchased from Supplier.
- "Inventory" or "Goods" means products, stock lots, pallets, or merchandise offered for sale by Supplier.
- "Listing" means all information, descriptions, images, and specifications provided by Supplier for Inventory.
- "Order" means ARLL’s confirmed purchase of Inventory from Supplier.
- "Purchase Price" means the price payable by ARLL to Supplier for Goods, as agreed through the Platform.
- "Commission" means ARLL’s fee deducted from proceeds, as specified in Schedule A.
- "POD" (Proof of Delivery) means signed documentation confirming delivery to ARLL’s designated address.
- "Business Day" means Monday to Friday, excluding public holidays in Ireland and Romania.
- "Manifest" means the itemized list of products included in a Lot.
- "Platform" means the ARLL.EU website and associated systems.
2. Supplier Registration and Eligibility
Eligibility Requirements
Only registered business entities with legal capacity to contract may register as Suppliers. Natural persons and unregistered traders are not permitted.
Registration Documentation
Supplier must provide and maintain current:
- Company registration certificate and commercial register extract
- Valid EU VAT identification number (verified via VIES)
- Registered office address and warehouse/dispatch address
- Bank account details (IBAN/BIC) in company name
- Identity document of authorized representative
- Proof of business activity
Verification and Acceptance
ARLL reserves absolute discretion to accept, reject, or terminate any registration. Provision of false or misleading information constitutes material breach and potential fraud.
Account Security
Supplier is solely responsible for account security and all activities under their credentials.
3. Supply Relationship and ARLL’s Role
ARLL as Buyer
The contract of sale is between Supplier and ARLL. ARLL purchases Goods from Supplier for resale to ARLL’s End Customers. Supplier has no contractual relationship with End Customers.
Drop-Ship Model
ARLL operates a drop-ship model whereby:
- Supplier sells Goods to ARLL
- Goods are shipped directly from Supplier’s premises to ARLL’s designated delivery address (End Customer location)
- ARLL does not take physical possession of Goods
- Supplier invoices ARLL; ARLL invoices End Customer separately
Invoicing and VAT Triangulation
Supplier will issue an invoice to ARLL for all Orders. For intra-EU triangular transactions (Supplier in Country A, ARLL in Ireland, End Customer in Country C with goods shipped directly A→C):
- Supplier invoices ARLL WITHOUT VAT (zero-rated intra-community supply)
- Invoice must include ARLL’s Irish VAT number (IE...)
- Invoice must state: "VAT exempt triangular transaction – Article 141 Directive 2006/112/EC"
- Invoice must include End Customer’s VAT number and delivery country
- End Customer applies reverse charge VAT in their country
Supplier is responsible for correct VAT treatment and including all required references. Incorrect invoicing may delay payment.
End Customer Relationship
Supplier has no direct relationship with End Customers. Supplier shall NOT contact End Customers directly except as specifically instructed by ARLL for delivery coordination. Any attempt to circumvent ARLL and deal directly with End Customers is strictly prohibited (see Article 8).
4. Listing Obligations
BREACH OF THIS ARTICLE CONSTITUTES MATERIAL BREACH entitling ARLL to immediate termination, payment deductions, and full recovery of damages including consequential losses.
Accuracy Warranty
Supplier WARRANTS that all Listing information is COMPLETE, ACCURATE, and NOT MISLEADING in any respect. This obligation is strict – honest mistake is not a defence.
Required Listing Information
Every Listing must contain:
- Full product description: brand, model, SKU, EAN/UPC codes
- Exact quantities with itemized manifest (Excel/CSV format)
- Product condition grade and description
- Accurate photographs of ACTUAL inventory (minimum 5 images)
- Precise dimensions, gross weight, net weight, pallet count
- RRP (Recommended Retail Price) with supporting evidence where available
- Warehouse location and dispatch availability
- Any restrictions on resale (territorial, channel, brand)
- Known defects, damages, missing items, or functionality issues
- Expiry dates for perishable or dated goods
Prohibited Listings
Supplier must NOT list:
- Counterfeit, replica, or trademark-infringing goods
- Stolen property or goods without clear title
- Goods subject to recall, ban, or regulatory prohibition
- Hazardous materials without proper licensing
- Weapons, drugs, or other illegal items
- Goods infringing third-party intellectual property
Listing Availability
Once listed, Goods must remain available until sold or Listing is withdrawn. Withdrawal of Listings after ARLL has marketed them may incur fees.
5. Communication Obligations
FAILURE TO RESPOND WITHIN REQUIRED TIMEFRAMES IS MATERIAL BREACH. Time is of the essence.
| Communication Type | Maximum Response Time |
|---|---|
| General Platform inquiries | 24 hours (Business Days) |
| Order confirmation | 24 hours |
| Shipping specifications and documentation | 48 hours |
| Claim/dispute notifications | 24 hours |
| Urgent matters (marked by ARLL) | 4 hours (Business Hours) |
Communication Quality
All responses must be substantive and address the inquiry fully. Generic responses that fail to address specific questions do not satisfy obligations.
Penalty for Non-Response
After 48 hours of non-response, ARLL may impose a penalty of €25 per calendar day. After 5 Business Days, ARLL may cancel Orders, suspend the account, and pursue damages.
6. Shipping and Delivery Obligations
DELIVERY DELAYS AND SPECIFICATION ERRORS ARE MATERIAL BREACH. Supplier acknowledges that ARLL’s End Customers rely on timely delivery.
Delivery to ARLL’s Designated Address
Supplier shall deliver Goods to the address specified by ARLL in the Order. This will typically be ARLL’s End Customer location. Supplier acknowledges this is part of the drop-ship arrangement and does not create any relationship between Supplier and End Customer.
Shipping Specification Accuracy
Supplier WARRANTS accurate shipping specifications including:
- Number of pallets/packages and their dimensions (L×W×H in cm)
- Gross weight per pallet and total shipment weight
- Stackability and special handling requirements
- Loading requirements (forklift, tail-lift, dock access)
Inaccurate specifications resulting in additional costs shall be charged to Supplier plus €100 administrative fee per incident.
Preparation Timeline
Upon receipt of Order confirmation and shipping instructions from ARLL:
- Goods must be prepared for dispatch within 5 Business Days
- Shipping labels must be correctly applied as instructed
- All documentation (CMR, packing list, customs documents) must be prepared
- Goods must be accessible for collection at specified times
Packaging Standards
Supplier must package Goods appropriately for transport:
- Palletized goods must be properly wrapped and secured
- Fragile items must have adequate protection
- Packaging must withstand standard road transport conditions
Damage during transit caused by inadequate packaging is Supplier’s responsibility.
Transport Costs
Unless otherwise agreed in the Order:
- For quantities under 1 Full Truck Load: Supplier pays transport, or 50/50 cost share as agreed
- For Full Truck Loads (24+ EUR pallets / 33+ UK pallets): Transport may be arranged and paid by ARLL
- Specific arrangements confirmed in each Order
Documentation
Supplier must provide with each shipment:
- Commercial invoice to ARLL
- Packing list matching the manifest
- CMR or appropriate transport documentation
- Any required export/customs documentation
7. Orders and Payment
Order Confirmation
An Order is binding when ARLL sends Order confirmation through the Platform. Upon confirmation, Supplier is obligated to fulfil. Cancellation by Supplier after Order confirmation is material breach.
Invoicing Requirements
Supplier shall issue invoice to ARLL upon dispatch of Goods. Invoice must include:
- ARLL Marketing Europe Limited as buyer
- ARLL’s Irish VAT number
- Order reference number from Platform
- Itemized description matching the Listing
- For triangular transactions: End Customer’s VAT number and delivery country
- VAT exemption statement: "Triangular transaction – Article 141 Directive 2006/112/EC" or equivalent
- No VAT charged (zero-rated intra-community supply)
Invoices with incorrect VAT treatment or missing triangulation references will be rejected and may delay payment.
Payment Conditions
PAYMENT TO SUPPLIER requires ALL of the following: Signed POD received by ARLL confirming delivery; ARLL’s inspection period expired (5 Business Days from delivery); No unresolved claim or dispute pending; Goods confirmed to match Listing in all material respects; Supplier in compliance with all Terms.
Payment Timeline
Subject to payment conditions, payment will be processed within 14 Business Days of final condition satisfaction. Payment by SEPA transfer to Supplier’s registered IBAN.
Commission and Deductions
ARLL deducts Commission and applicable fees/penalties from the Purchase Price before payment. Current rates in Schedule A.
Set-Off Rights
ARLL may set off any amounts owed by Supplier (damages, penalties, fees, claim compensation) against payments due to Supplier, without prior notice.
VAT Compliance
Supplier is responsible for correct VAT treatment:
- Triangular transactions: zero-rated supply to ARLL with proper documentation
- Supplier must be registered for VAT in their country and report the triangular supply
- Supplier must include transaction in EC Sales List with appropriate triangulation indicator
- ARLL will provide End Customer VAT numbers for invoicing purposes
Supplier bears responsibility for any VAT liabilities arising from incorrect treatment or documentation.
8. Claims and Deductions
Inspection Period
ARLL (or ARLL’s End Customer on ARLL’s behalf) has 5 Business Days from delivery to inspect Goods and notify Supplier of any material discrepancies.
Valid Grounds for Claim
ARLL may raise claims for:
- Quantity significantly below stated (beyond ±3% tolerance)
- Condition materially worse than described in Listing
- Wrong products delivered (not matching Listing)
- Significant items missing from manifest
- Late delivery causing loss to ARLL or End Customer
Claim Process
ARLL will notify Supplier of claims through the Platform. Supplier must respond within 24 hours with:
- Acknowledgment of the claim
- Explanation or evidence disputing the claim
- Proposed resolution
ARLL’s Determination
ARLL will review claims and make a binding determination. Supplier agrees to accept ARLL’s reasonable determination for Platform purposes.
Deductions from Payment
Where ARLL determines a valid claim exists, ARLL will deduct an appropriate amount from the Purchase Price payable to Supplier. This may include compensation ARLL has provided to its End Customer, administrative costs, and any consequential damages. Deductions are proportional to the verified discrepancy and shall not exceed the total Purchase Price for that Order.
Consequential Damages
Supplier acknowledges as FORESEEABLE the following consequences of breach:
- Credits/compensation ARLL must provide to End Customers
- Lost sales from missed seasonal opportunities (Christmas, Black Friday, etc.)
- Forced liquidation losses if End Customer cannot use goods as intended
- Reputational damage to ARLL
- Administrative costs of managing claims
Discrepancy Tolerances
The following tolerances are acceptable:
- Quantity: ±3% of stated units
- Weight: ±5% of stated weight
- Condition: up to 5% of items in lower grade than stated
9. Prohibition on Circumvention
CIRCUMVENTING ARLL TO DEAL DIRECTLY WITH END CUSTOMERS IS STRICTLY PROHIBITED AND WILL RESULT IN SUBSTANTIAL PENALTIES AND PERMANENT BAN.
Definition of Circumvention
Circumvention includes:
- Contacting End Customers directly to sell or negotiate
- Including marketing materials or contact details in shipments
- Responding to End Customer inquiries without ARLL’s authorization
- Using End Customer information obtained through ARLL for any purpose
- Soliciting End Customers to purchase directly
Protected Period
The prohibition applies:
- During Supplier’s registration with ARLL
- For 24 months after last Order or account termination
- To all End Customers whose information Supplier received through ARLL
Circumvention Penalties
| Violation | Penalty |
|---|---|
| First Offense | €5,000 OR 25% of circumvented value (whichever greater) + suspension |
| Repeat/Large Value | €10,000 OR 30% + permanent ban + legal action |
| Systematic Circumvention | Full value + €25,000 + permanent ban + legal proceedings |
The penalties above are agreed as liquidated damages, without prejudice to ARLL’s right to recover additional proven damages.
10. Liability and Indemnification
Supplier’s Liability
Supplier is liable for all damages arising from breach of these Terms, including:
- Credits/compensation ARLL provides to End Customers
- Additional shipping, storage, and handling costs
- Administrative costs (minimum €75 per claim)
- Lost profits from delayed or cancelled sales
- Reputational damage
Indemnification
Supplier shall defend, indemnify, and hold harmless ARLL from all claims arising from:
- Breach of Supplier’s warranties or obligations
- Claims by End Customers or third parties relating to Goods
- Product liability, IP infringement, or regulatory violations
- Tax, customs, or duty claims
- Any fraud or illegal conduct by Supplier
ARLL’s Liability Cap
ARLL’s liability to Supplier shall not exceed the Purchase Price for the affected Order. ARLL is not liable for indirect, consequential, or punitive damages to Supplier.
11. Commission, Fees and Penalties
| Item | Amount | When Applied |
|---|---|---|
| Commission | 10% of Purchase Price | Deducted from each payment |
| Minimum Commission | €25 | Per Order |
| Listing Withdrawal | €50 | If withdrawn after ARLL marketing |
| Order Cancellation (Supplier fault) | 15% of Purchase Price (min €150) | If Supplier cancels after Order confirmation |
| Claim Handling Fee | €75 | If Supplier at fault |
| Late Response Penalty | €25/day | After 48h non-response |
| Shipping Spec Error | €100 + actual costs | Per incident |
| Late Preparation | €50/day | After 5 Business Day deadline |
| Circumvention | €5,000 – €25,000+ | See Article 9 |
12. Intellectual Property and Data
Platform IP
All intellectual property in the Platform belongs to ARLL.
Listing Content License
Supplier grants ARLL a worldwide, royalty-free, perpetual license to use Listing content for Platform operations, marketing, and resale purposes.
Data Protection
Both parties comply with GDPR. End Customer data provided to Supplier for delivery purposes must be used only for that purpose and deleted after delivery.
Confidentiality
Supplier shall maintain confidentiality of ARLL’s pricing, End Customer information, and business practices. Breach of confidentiality is material breach.
13. Term and Termination
Term
These Terms commence upon registration approval and continue until terminated.
Termination by Supplier
Supplier may terminate with 30 days’ written notice, subject to completing all outstanding Orders.
Termination by ARLL
ARLL may terminate immediately for:
- Material breach of these Terms
- Repeated minor breaches (3+ in 6 months)
- Suspected fraud or misrepresentation
- Circumvention
- Insolvency or cessation of business
- Conduct detrimental to ARLL
Effects of Termination
Upon termination: all Listings removed, outstanding Orders must be completed, ARLL may retain funds 90 days for potential claims, confidentiality and circumvention prohibitions survive.
14. Governing Law and Jurisdiction
Governing Law
These Terms are governed by the laws of Ireland.
CISG
The UN Convention on Contracts for the International Sale of Goods (CISG) applies to sales between Supplier and ARLL.
Jurisdiction
Disputes are subject to the exclusive jurisdiction of the courts of Ireland.
15. General Provisions
- ARLL may amend these Terms with 30 days’ notice. Continued use constitutes acceptance.
- These Terms constitute the entire agreement.
- Invalid provisions modified; remainder continues.
- Non-enforcement does not waive rights.
- Supplier may not assign without consent. ARLL may assign freely.
- Neither party liable for delays beyond reasonable control.
- English version prevails.
- Via Platform or registered email.
Acceptance
- ✓Full legal authority to bind Supplier’s company
- ✓Understanding that ARLL is the buyer and Supplier invoices ARLL (Article 3)
- ✓Understanding of the drop-ship model (goods delivered to ARLL’s End Customers)
- ✓Acceptance of Commission and fee structure (Article 11)
- ✓Understanding and acceptance of Circumvention prohibition (Article 9)
- ✓Acceptance of ARLL’s claim determination and deduction rights (Article 8)
- ✓All Listing information is true, accurate, and complete
By registering on ARLL.EU and/or listing Inventory, Supplier confirms: