I’ve been reflecting on recent negotiations and the frequent unrealistic offers we encounter that often don’t result in sales. This has prompted me to share insights on how the negotiation process truly unfolds, aiming to clarify and optimize our mutual business dealings. In the business world, the typical negotiation margin spans from 1% to 10%, varying by product quality and category. It’s crucial to understand that price setting isn’t arbitrary. Businesses aim to sustain operations through continuous, reasonably priced orders that cover production costs while yielding a modest profit. This approach ensures long-term viability and market growth, contrasting sharply with...

In the world of commerce and inventory management, the landscape is ever-changing, with trends shifting like the tides. As we welcome January 2025, reselling businesses are facing new challenges and opportunities. This article will delve into the reselling trends to watch in the year ahead, offering predictions and insights to help you stay ahead of the curve. 1. The Growth of Online Reselling Marketplaces Online reselling marketplaces have been gaining momentum over the past few years, and this trend shows no signs of slowing down in 2025. As more businesses realize the convenience and potential for higher profit, the number...

Since Black Friday and Cyber Monday are still fresh in mind – and Christmas & Boxing Days Shopping are now, I think it is the perfect timing for discussing about the customer returns. During the BF, in just one day, and only in UK – the volume of sales was more than £2.5bn! Customer Returns – are around 10% across the industries – whereas in apparel the percentage is higher. So, £250,000,000 of stock will be returned only for BF and 4 times more in the next days. This huge stock will put pressure on the logistics, on the already...

When I first started working in ARLL and in this business, of selling customer returned stocks, it was very hard for me to understand how is this possible…to sell products that have been rejected by customers of a retail store and I could not grasp what “customer returns” really means. It took me 3 months to learn the definition, but the learning was not over. For the past 5 years I have been acquiring information with every sale of returns I make and with every feedback I get from my customers. Purchasing and re-selling returned stock is a very tricky...

We start today a mini-series of articles debating the most controversial subject in our company: the Customer Returns The first article presents a few formal/ official definitions, to get you acquainted with the topic. Customer returns are those products purchased by the end buyer and returned to the seller for one of the following reasons: Always keep in mind that returns can be between 28 days and 2 years (the warranty period granted by all manufacturers) The definition we provide to our customers is the following: Stock quality: Any or all the following types: (a) Manufacturer Returns stock – goods...