When I first started working in ARLL and in this business, of selling customer returned stocks, it was very hard for me to understand how is this possible…to sell products that have been rejected by customers of a retail store and I could not grasp what “customer returns” really means. It took me 3 months to learn the definition, but the learning was not over. For the past 5 years I have been acquiring information with every sale of returns I make and with every feedback I get from my customers. Purchasing and re-selling returned stock is a very tricky...

We start today a mini-series of articles debating the most controversial subject in our company: the Customer Returns The first article presents a few formal/ official definitions, to get you acquainted with the topic. Customer returns are those products purchased by the end buyer and returned to the seller for one of the following reasons: Always keep in mind that returns can be between 28 days and 2 years (the warranty period granted by all manufacturers) The definition we provide to our customers is the following: Stock quality: Any or all the following types: (a) Manufacturer Returns stock – goods...