The post Covid world is digital. A new executives global survey by McKinsey finds that responses to Covid-19 have sped the adoption of digital technology by several years and that many of these changes are here to stay. According to it, the companies have accelerated the digitization of their customer and supply-chain interactions and of their internal operations by three to four years. And the share of digital or digitally enabled products in their portfolios has accelerated by a shocking seven years.
Staying competitive in this new post-Covid business and economic environment requires new strategies and practices. Most companies now recognize technology’s strategic importance as a critical component of the business, not just a source of cost efficiencies.
During the pandemic, consumers have moved dramatically toward online channels, and the most agile companies and industries have responded in turn.
Here are the factors that companies need to change to adapt to the new world:
- Remote working. Working from home has become the norm after the pandemic. Companies had to adapt and provide their employees with the technical infrastructure to be able to work from their homes.
- Focus on sales and marketing. During the pandemic, all the traditional methods to interact with the clients became redundant, so the weight of the company rested on the sales and marketing departments. Companies invested to strengthen these departments to be able to fight the competition.
- Increase in use of automation to improve the customer experience and build contactless services. Highly accurate product photos and videos, online tools to test and fit the products on the customer became the norm in the strive to create fast services and replace face-to-face interaction.
- Creating a customer centric organization. With digital becoming an integral part of the new normal, those brands that can elevate the human experience will be able to make a lasting emotional connection with their customers, which then becomes transformational. Creating trust and a long-term relationship is the base of a strong business.
- Creating an organization that delivers. Companies need to invest to have the relevant capabilities, skills and customer-centric organization to help the delivery all their customers’ engagements.
How ARLL operates
- The ARLL business model was built around the telecommuting concept, to offer time flexibility, boost productivity and retain talent, regardless of employees’ location. We were one of the first companies at the time to implement this concept, which has now become common practice.
- We have a team made of top sales and marketing professionals who are there to help and make our partners grow.
- Our goal is to be always available for our clients and to build a long-term relationship with them. Each salesperson focuses on each client offering maximum attention to his needs.
- We use top technology tools to communicate and collaborate with people anywhere and at any time.
- We have a high volume of stocks with very fast rotation. Due to high transactions speed and the fast response we provide, we don’t offer stock inspections. For this we provide a compelling packing list, photos and videos of products to help you make your choice fast.
- We offer the best client service in the market. Our team is there to support you before and after the transaction.
We’re here to help you navigate your business through the new digital reality. To learn more and receive a personalized offer, please contact our sales team.
